Service Level Agreement
How does your internet service work?
We provide '5G fixed wireless internet', meaning that our internet is provided at a 'fixed' location, typically your home or business.
What do I need to get your service?
Our installer will mount our 5G receiver at the install location. We also provide the router needed to connect to the internet.
What if I have my own router?
There is $10 fee for using our router, if you have your own great that will work just fine.
Do you offer business plans?
Yes we do, please contact support and we can get you setup with a quote.
Is your network secure?
All of our services are PCI compliant and exceed industry standards.
What does "cutting the cord" mean?
Cutting the cord means switching from cable TV to digital TV and online streaming entirely.
Do you offer seasonal packages?
Yes, for $20 per month we will keep your internet service active for use in emergencies or security systems.
Can I cancel at any time?
Yes, if you are not pleased you may cancel your service at any time.
How do I setup autopay?
Click the my account button on the top right, login and scroll to the bottom where it says "payment subscriptions"
When is my bill due?
Every month from the first day of your install.
What type of payments do you accept?
We accept Visa, MasterCard, American Express and direct bank transfers.
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